Post-pandemic, most businesses have started focusing on a remote working culture. They want to move to a remote environment, which can help them save significant costs on physical infrastructure. This is where cloud platforms have taken the stage.
Cloud solutions can help brands establish a global presence and improve their visibility while also enabling employees to work from anywhere. One such solution is Cloud PBX platforms, which help in hassle-free internal and external collaboration.
This blog discusses the top six cloud PBX providers for startups, small businesses, and enterprises.
6 Best Cloud PBX Phone Systems You Should Know:
Here is the list of the best virtual PBX solutions to consider that come with great features and benefits:
1. TeleCMI: A Reliable and Scalable Cloud PBX Phone System
Best for: Call centers, Healthcare, Education, MNC, Banks & Financial Institutions, etc.
TeleCMI has been one of the industry’s renowned AI-powered cloud service providers for a decade. They deal with various requirements from different sectors and turn them into a modernistic reality. Their next-generation cloud solutions come with high-quality features and functionalities that are incorporated with futuristic technologies.
They are also known for their exceptional customer support, which can help you with maintenance, upgrades, and other factors 24/7. As a result of all these, they have happy customers who are completely satisfied with the solution.
Features:
- Ring Groups enables one or more agents to answer incoming calls to the same business number or extension.
- IP Phone Support to seamlessly handle and connect internal and external calls.
- API Integration, SDK’s for quick integrations with a few clicks.
- Custom Caller ID to generate unique numbers when contacting recipients.
- Business Hour Settings to setup working hour availability.
- Call Forwarding to instantly direct the call to the desired agent.
- Remote Working functionality with a device-friendly interface that can be accessed from anywhere.
- Advanced Call Management to manage end-to-end calls in real-time.
- A unified dashboard console for making local and international calling effortlessly.
Benefits:
- 70+ powerful CRM integrations to explore apps in a single place
- Excellent uptime of 99.9% for unparalleled connectivity
- 7+ global data centers to experience seamless data storage
- 12 months of call recording data to save customer details
- Quick setup and effortless maintenance
2. Vonage: Quick and secure cloud PBX systems
Best for: Travel & Hospitality, Educational sectors.
Vonage offers excellent cloud PBX solutions, blended with advanced features carefully implemented into the platform. Their major aim is to deliver a seamless communication experience without any disruptions.
Their cloud platform can enable businesses to facilitate quick collaboration. It comes with a complete set of messaging platforms, such as chats, emails, calling solutions, etc., in one place, without the need to switch between them.
Features:
- 50+ unified communication features that include call management, CRM integrations, voicemail, etc.
- Easy to set up and get started without any need for hardware.
- Device-compatible apps for easy connectivity to collaborate effectively.
- Advanced reports and analytics to make data-driven decisions.
- Virtual receptionist console to welcome and direct the incoming calls.
Benefits:
- Dedicated customer support is available to support across multiple time zones.
- Unlimited calling and texting for instant communication.
3. Exotel: Simple and easy-to-use virtual PBX systems
Best for: Governments, Automobile, and Educational sectors.
Exotel’s cloud PBX phone system comes as a reliable and global communication platform for businesses that are working across the globe. The primary motto of this platform is to keep the work operations streamlined and organized.
It also comes with a user-friendly interface that displays real-time data and helps filter existing and previous data. This data can be used to make data-driven decisions to elevate themselves and increase revenues.
Features:
- Custom IVR to route the calls to the desired department.
- Toll-free numbers to connect globally with a few clicks.
- Advanced call forwarding to seamlessly direct the call to the desired agent.
- Auto attendant to respond to the queries instantly and forward the call when required.
- Call recording to make notes and analyze the common queries, agent’s performance, etc which can also be used for the future.
- Call conferencing to add one or more agents for easy collaboration.
Benefits:
- Secured platform with ample protocols included.
- Round-the-clock customer support for seamless assistance.
- Cost-effective pricing plans to support businesses of all sizes.
4. Callhippo: User-centric cloud PBX service solutions
Best for: Fintech, Hospitality, and Heathcare.
CallHippo, offers the top-notch hosted PBX phone system that focuses on cloud communication, integrates high-end and fully robust features that can make the communication process more stress-free.
They aim to improve internal and external connectivity, which can effectively optimize work operations. They have highly satisfied customers who are happy to use this platform for its potential functionalities and technologies.
Features:
- Advanced Call Management that includes call recording, call handling, call recording, etc.
- On-hold music which is played while directing the call to keep engaged.
- Voice mails to redirect the call during unavailability.
- CRM Integrations for seamlessly combining the business tools together.
- Auto Attendant for quick response and call redirection if required.
Benefits:
- Hassle-free setup and scalability when the business grows without any complexities.
- Comprehensive security features to make the platform more robust.
- 24/7 customer support service for seamless assistance.
5. RingCentral: Fully featured hosted PBX phone system
Best for: Healthcare, Education, E-commerce businesses, etc.
RingCentral is the next super rich virtual PBX phone system. It has been in the communication industry for years and is a popular platform for businesses. They integrate modernized features to make the process hassle-free.
RingCentral also provide virtual phone numbers for multiple locations, which lets brands connect and communicate with someone from any part of the globe. They also regularly work on upgrades and rule them out, if any.
Features:
- Unlimited internal and external calling for enhanced collaboration.
- Voicemail with transcription to eliminate the need for missing out messages during unavailability.
- Auto attendant feature to respond to the queries and forward the call.
- Call management to handle various call functionalities like recording, forwarding, conferencing, etc altogether.
- CRM integrations to add existing business tools quickly.
Benefits:
- Easy to use, intuitive interface for making instant configurations with a few clicks.
- 24/7 global customer support for assistance across timezones.
- Robust security features to make the platform more powerful.
Pricing:
You can contact the sales team at RingCentral to know more about their pricing structure for different plans.
6. Nextiva: An Exceptional Cloud PBX Provider
Best for: Healthcare, Automobile, MNCs
Nextiva provides a global cloud PBX system responsible for boosting agent productivity and overall business operations. Hence, businesses that are struggling to connect employees from various parts of the globe can easily do so with this platform.
They have a modern, rich, and intuitive interface that makes the configuration process more accessible and hassle-free. Their flexible features allow users to connect with business-related calls in seconds.
Features:
- Unlimited calling facility to collaborate with anyone from any region quickly.
- Call management facilities, which includes recording, conferencing, forwarding, etc
- Multi-level auto attendant to quickly route the calls based on the user’s response.
- Voicemail transcriptions to keep track of missed messages during unavailability.
- CRM Integrations to combine multiple business tools together in a single interface.
Benefits:
- Proactive customer support to connect with global users for assistance.
- 50+ virtual phone numbers to speak with any user across the globe seamlessly.
- High-end security functionalities to get rid of security issues.
Conclusion:
Cloud PBX systems are already in high demand as the world is slowly marching towards digital solutions that can optimize their everyday work operations. Make sure you pick the right cloud PBX solution provider to help you make a difference. Ensure that factors such as pricing, features, benefits, team expertise, support feasibility, etc., are considered before you initiate your investment processes.
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